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FAQ

Most answers to your questions can be found on our terms of stay page. However we have listed below some common questions to save you time;

Whats the check in time?

Anytime after 3.00pm.  This allows us time to service and prepare the property for your arrival after departing guests.

Whats the check out time?

Check out needs to be no later than 10:00am so the property can be serviced and prepared for incoming guests.

How do we get into the house we booked?

An email regarding your self check-in details are sent at 7pm (NZ) time the night before your arrival. Please refer to this email as we are not onsite hosts, therefore will not be there to check you in.
Each house has a House Manual where guests will find; tv instructions, heating instructions, Wi-Fi details, what to do with rubbish.  We send a confirmation email, a pre arrival email, and a pre departure email.  We cover all bases.

What do we need to bring?

All houses are fully furnished and include commercial linen (sheets, pillowcases, towels, bathroom mat, hand towel, tea towels, dishcloth).  There is a small selection of tea, coffee, sugar, soap and toilet paper to cover your first night, so you don’t have to race to one of our two supermarkets. ‘Motel feel in a home environment’

Can I add more people to my booking? Or what if I have more people stay?

You must get prior approval from Stay Mackenzie. Having more people stay than you booked for could be fine as long as we work within the council bylaws.

Can I bring my pet (dog)?

You must get prior approval from Stay Mackenzie as only some houses are pet friendly.

Please refer to our Terms of Stay by clicking the button below

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