Your search results

TERMS OF STAY

Booking Process

When making a booking on our website the process is as follows: 

1) Your booking details are forwarded to the office at Stay Mackenzie. 

2) During office hours from 9.00am to 3.00pm our staff work chronologically through each  booking. The staff will screen each booking and process once they are satisfied the “Terms of  Stay” have been met. A confirmation email will be sent as acceptance.  

3) You are required to provide credit card details upon booking. The required deposit will be  deducted at the time of submitting a booking. A refundable bond may also be required to secure  your booking. 

If you are booking within a short time frame (particularly within 24 hours of intended arrival) we  strongly recommend you contact us directly on +64 3 435 0888 during business hours to check  on the validity of your booking before proceeding on your journey. 

What is Provided in the House?

  • All houses are fully furnished. 
  • Duvets and pillows are provided for the beds and extra blankets are supplied. Cooking utensils etc. are provided, however we recommend if you have a specialised  piece of cooking equipment you require that you bring this with you. 
  • Tea towel and dishcloth is supplied. 
  • Dish washing liquid and dishwasher powder is supplied.
  • Full commercial linen is provided, sheets, towels, pillowcases, bathmat, hand towel. There is a small supply of things like coffee, tea, sugar, milk, salt & pepper, toilet paper to  get you started. 

Cleaning

A compulsory cleaning fee applies to all Stay Mackenzie properties. Our cleaners will arrive from  10.00am. They will clean the bathroom, wipe over benches, vacuum and wash all wet floor  areas. Cleaning products and equipment are supplied if needed during your stay. Please note  should there be a dishwasher in the home you have selected, please turn this on with enough  time for you to empty prior to your departure. Our cleaners are not expected to sort and dispose  of any foods/rubbish, or wash any unwashed/dirty dishes, the guest must leave the house  tidy. Failure to comply could result in an extra charge to you as the guest. 

Rubbish Disposal

Twizel properties are allocated 3 bins per property; Please place your rubbish in the correct bins  on departure. 

RED Bin Food scraps and general rubbish ONLY 

YELLOW Bin Plastics, cardboard, paper and aluminium – (only recyclables – NO GLASS) BLUE Bin Glass Only. 

Please note that if items are placed in incorrect bins, the council will not dispose of on the  property collection day. This could result in an extra charge to you as the guest of $35.00

Occupancy

Please note for booking purposes an infant is 0-18 months of age, and welcome to stay at no  extra charge. Please do not exceed the maximum number of guests as per booking. Pitching  tents is not permitted. Minimum night limitations may apply to event weekends, long weekends  due to Statutory Holidays, or school holiday periods. Please enquire with Stay Mackenzie if  necessary.

Allergies

While we endeavour to ensure that our homes are clean and healthy, we must point out some  issues to consider if you are hyper-allergenic. 

We live in an Alpine Village that is surrounded by woodland forests and waterways. This  environment comes with an abundance of wildlife including mice, beetles, flies, moths etc, so the  occurrence of these pests and critters is sometimes unavoidable. 

The best way to avoid any pests and insects bothering you during your stay is to avoid leaving  any food products or biodegradable materials out and uncovered, always turn off any  unnecessary lights in your home when you are not using them, close doors and windows before  dusk and wipe all surfaces after use. 

Protect yourself and your family by making sure you use repellent where necessary and seek  medical attention if a serious reaction occurs. 

Some of our homes are rated Pet Free. This does not necessarily mean a complete absence of  animal hair/fur etc. so please contact our office staff to discuss your requirements. 

Pets

Many of the homes will not allow pets. It is essential for health reasons (i.e. allergies) that this is  complied with. Should it be discovered that there is a breach of this condition in any property that  prohibits pets then management reserve the right to evict the guest (with no refunds) and the  guest will be required to pay for the fumigation and cleaning of the home to return it to a “pet  free” status. 

In those homes that do allow pets it is the guests responsibility to dispose of all faeces at the  time of vacating the property (place faeces in a plastic bag) and place in the RED bin. Should we  find animal hair or odour inside the premise at the time of inspecting the home the guest will be  liable for any costs associated in remedial work required. The guest is also liable for any damage  caused by pets in the property during their stay. 

Please note that where we state pets are welcome in a property that it does not necessarily  mean the property has a fully fenced section. 

Smoking

Smoking is prohibited in all of our Stay Mackenzie homes and charges will apply should this not  be adhered to. 

Telephones

Telephones are not available in the homes; however, we have good cell phone  coverage. Please check if the property has WiFi at the time of booking should you require it. 

Barbeques

Any home with a BBQ that has a gas bottle provided can be used. Any BBQ used by a guest is  required to be cleaned prior to departure. BBQs are inspected and if you fail to clean the BBQ  after using it, a $75.00 cleaning fee will be charged to your credit card. 

Damage and Personal liability

The guest is liable for damages to any property or content of the property incurred during their  stay. Please inspect the property and report any damage immediately to Stay Mackenzie on  arrival. The guest is required to acknowledge that the guest is personally liable for payment for  any damage to the home or property both malicious or accidental by themselves or any of their 

guests and that any costs to rectify will be charged on their credit card provided at time of  booking. 

Should guests lose any house keys then the guest will be held responsible for the replacement  costs of the keys and may also be held liable for the costs of replacing locks if deemed  necessary. Guests stay at their own risk and Stay Mackenzie will not be held liable for damage or  injury caused to guests or personal property when circumstances arise outside of our control. i.e  nature and weather. 

Gatherings & Noise

We have a zero tolerance policy in regard to noise. Noisy parties or gatherings are not permitted.  21st birthday parties, Hen and Stag nights are not permitted. We ask that you respect the  neighbours. If complaints are received and a breach of peace has been made a $100.00 penalty  fee will be charged and the guest risks being evicted from the property. 

Large gatherings for birthdays, weddings, conferences or similar such activities, where the  number of people in attendance at any one time far exceeds the stated number the house  sleeps, must first be approved by Stay Mackenzie management.

Self Check-in

When planning your trip please take note that we have a self check-in procedure. You can arrive  any time after 3.00pm. It does not matter if you arrive late in the evening as you will have been  given your key location and instructions within 5 days prior to your stay. 

Check-out

Check-out time is 10.00am. Late check out is only possible at the discretion of management and  will incur a fee of $50/hour. Should you wish to have a late checkout you will need to contact us  prior to your arrival. 

Payment

Your payment is processed through Windcave Payment Gateway. Windcave secures all your  customer and credit-card data with military-grade software and servers, and the highest level of  encryption available. Stay Mackenzie Ltd will not store or transfer any of your credit card  information. All data is transferred using Windcave secure servers. 

Peak Season Bookings – 1st October to 30th April 

At time of booking you will be required to enter your credit card details. Should the booking be  within 30 days of the intended arrival date then payment in full is required. A booking  confirmation will be forwarded to you upon confirmation of availability and receipt of payment.  

All bookings are required to be paid in full within 30 days prior to your arrival, this will be deducted from the credit card provided at time of booking and a receipt will be forwarded to you.  

Please note we only accept Visa or Mastercard and a 3% credit card surcharge will be applied to the Total Cost of Booking. 

Please note a $50.00 surcharge will be applicable to one-night bookings during peak season.  

There may also be a minimum number of nights permitted to be booked for event/long weekends and a deposit required. Please enquire if necessary. 

A valid credit card is required within 48 hours of approval of a reservation request if booking is  made outside 30 days of arrival date. Stay Mackenzie reserves the right to rebook a home should full funds not be paid on time. Should you require extra time or wish to cancel a booking please contact us immediately.

If a booking is made within 30 days of the expected arrival date then the full amount of the  booking will be required immediately. 

In the event of an account not being paid when due, for either accommodation, sundry hire or  other possible charges we reserve the right to charge the credit card number provided, or to  invoice the guest and if necessary refer the account to a debt collection agency and add all costs  of collection to that account. 

As Stay Mackenzie acts as an agent for the home owner’s, GST is not payable on rent. GST is  included in the Booking Fee and any additional services such as cleaning. 

Off-Peak Season Bookings – 1st May to 30th September 

At time of booking you will be required to enter your credit card details. Should the booking be  within 14 days of the intended arrival date then payment in full is required. A booking  confirmation will be forwarded to you upon confirmation of availability and receipt of payment.  

All bookings are required to be paid in full within 14 days prior to your arrival, this will be deducted from the credit card provided at time of booking and a receipt will be forwarded to you.  

Please note we only accept Visa or Mastercard and a 3% credit card surcharge will be applied to the Total Cost of Booking. 

There may also be a minimum number of nights permitted to be booked for event/long weekends and a deposit required. Please enquire if necessary. 

A valid credit card is required within 48 hours of approval of a reservation request if booking is  made outside 14 days of arrival date. Stay Mackenzie reserves the right to rebook a home should full funds not be paid on time. Should you require extra time or wish to cancel a booking please contact us immediately. 

If a booking is made within 14 days of the expected arrival date then the full amount of the  booking will be required immediately. 

In the event of an account not being paid when due, for either accommodation, sundry hire or  other possible charges we reserve the right to charge the credit card number provided, or to  invoice the guest and if necessary refer the account to a debt collection agency and add all costs  of collection to that account. 

As Stay Mackenzie acts as an agent for the home owner’s, GST is not payable on rent. GST is  included in the Booking Fee and any additional services such as cleaning.

Cancellations and Alterations

Peak Season Bookings – 1st October to 30th April 

If you wish to cancel your booking for any reason more than 30 days prior to arrival date, you will receive a refund in full of any monies paid. 

If you wish to cancel within 30 days of your arrival date, modify your booking or in case of no show, No refund will be given and you will still be liable for the full amount of your stay 

Should you choose to shorten the length of your stay within 30 days of your arrival date, you will  still be liable for the full period originally booked. Please choose your dates carefully. 

Please note transferring a booking is only permitted 30 days or more prior to the arrival date, this  is otherwise deemed to be a cancellation for the original home. Please select your home  carefully.

All bookings subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside Stay Mackenzie’s control pertaining to the property. If your booking is cancelled, we will endeavour to book you into an equivalent home, however, Stay Mackenzie takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full. 

Cancellations due to extreme weather conditions, causing road closures or other such events  that prevent you from travelling to our town, such as Covid-19 Alert Levels, will be assessed on a  case by case basis. In the event an announcement is made, and a refund is agreed, please be  advised we will be retaining fees for our professional services.  

Off-Peak Season Bookings – 1st May to 30th September 

If you wish to cancel your booking for any more than 14 days or more prior to arrival date, you will receive a refund in full of any monies paid. 

If you wish to cancel within 14 days of your arrival date, modify your booking or in case of no show, No refund will be given and you will still be liable for the full amount of your stay 

Should you choose to shorten the length of your stay within 14 days of your arrival date, you will  still be liable for the full period originally booked. Please choose your dates carefully. 

Please note transferring a booking is only permitted 14 days or more prior to the arrival date, this  is otherwise deemed to be a cancellation for the original home. Please select your home  carefully. 

All bookings subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside Stay Mackenzie’s control pertaining to the property. If your booking is cancelled, we will endeavour to book you into an equivalent home, however, Stay Mackenzie takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full. 

Cancellations due to extreme weather conditions, causing road closures or other such events  that prevent you from travelling to our town, such as Covid-19 Alert Levels, will be assessed on a  case by case basis. In the event an announcement is made, and a refund is agreed, please be  advised we will be retaining fees for our professional services.  

Key Collection

You will be sent an email at 7pm (19:00) NZ time the night prior to your arrival giving you the  details for your key location. 

Lost Property

While every care will be taken to retrieve lost items, Stay Mackenzie will not be held accountable  or responsible for items lost or left behind by guests. Items will be held for a period of one month  before being disposed of or donated to charity. 

Weather

As Twizel is located in an alpine setting the weather can be changeable & unpredictable at  times. During winter the main roads are cleared quickly & there should be no need for  concern. Driveways will not cleared so you may want to leave your vehicle close to the roadside  in winter months in the event of a snow storm . Do not park on the road during snow storms as  this prevents contractors from being able to clear the roads properly. Events like this do not last  long & occur infrequently.

At times there can be severe frosts that may freeze water pipes. To avoid this, we request that  you keep the heating on always, (no lower than 18) and keep all internal doors open to allow  heat to circulate through the likes of bathrooms, bedrooms etc. 

Should you find that your water pipes have frozen during your stay turn on a cold tap that can be  monitored while you are at home (a bath or tub tap is good) and wait for it to run as the day  warms up. Should you still have no water by 3 pm please contact the office and we will do our  very best to fix it for you. Please do not leave any tap on if you are leaving the property. 

It is unlikely that a reduction or discount will be given when weather events occur. 

Faults

We do not guarantee that the products and services that are listed in any of the homes will be  continuous or fault free. Stay Mackenzie will endeavour to repair/replace any faulty item but  given the limited services available in our town this may not always be immediately possible.  Events beyond our control, such as poor weather, power cuts or unforeseen electronic  breakdowns, do not give the guest the automatic entitlement to a discount, unless such event  has prevented the guest from being able to safely occupy the property altogether, and Stay  Mackenzie are unable to relocate the guest to a property of equal size and standard. 

General

These terms constitute the entire agreement between you and ourselves. 

Our failure or delay in exercising or enforcing any right or provision of these terms shall not  constitute a waiver of such right or provision. 

If any provision of these terms is found by a Court of competent jurisdiction to be invalid, the  parties nevertheless agree that the Court should endeavour to give effect to the parties intentions  as reflected in the provision, and the other provisions of these terms remain in full force and  effect. 

Should you be asked to vacate the property early due to breach of these terms and conditions  you will be liable for payment of the full period of time originally booked. 

Changing These Terms and Giving Notices

We may change these terms, by changing or removing existing terms or adding new ones, at any  time. The change applies from the time it is published on our site. If we need to give you any  notice, we can do this by emailing you at the last email address you have provided us. You are  deemed to have received the email at the time the email leaves our server.

Compare Listings